Choosing a management Agent

Choosing a Letting Agent to rent and manage your property can be difficult. On the surface they all look the same. However, I can assure you they are not. Here are three questions to ask that may assist you in making your decision.


1, Who will really be managing my property?

You meet a highly likeable, polished salesperson who comes to value your property. This is someone who seems to know there stuff and gives you confidence in the service offered. In reality, unless the company is a one man outfit then it will be office based staff who will be managing the day to day running of your property. If it is a one man outfit then I would advise avoiding at all costs. Given the choice of dealing with the day to day management of properties or going out on appointments for new business what do you think will take priority? I think you know the answer to that. Are the Estate Agent staff the same people who manage rental properties? If so how experienced are they in Lettings and as will inevitably happen what takes priority selling or renting a property? Ask the question, who will be dealing with the day to day management of my property?


2, Are you really accredited and if so with who?

Many Agents publish redress schemes and deposit schemes like badges of honour. These are not professional accreditation, they are legal requirements that all Agents need to meet. When looking for a professional Letting Agent look for one that is accredited through a professional body. ARLA Propertymark are the most respected organisation in the Lettings industry. Joining is not mandatory and accreditation is difficult to achieve due to stringent checks. Any Agent who is serious about meeting professional standards will more than likely be a member. You can search which local Agents are really accredited by visiting ARLA Propertymark’s website.


3, Who will be compiling an inventory at my property?

Deposit registration is mandatory and any end of tenancy dispute is notoriously difficult to win. This means that the creation of a professional Inventory has never been so important. Many Agents outsource Inventories to accredited Inventory clerks that way ensuring the quality of the report. Others create inventories in house but is the person who does the viewings or deals with maintenance qualified to create a professional inventory? Its certainly worth clarifying what you are paying for.


At Shortland Horne Property Management we have individual staff members who specialise in each part of the Letting process. All staff have a minimum of five years Letting experience. We are proud members of ARLA Propertymark and all of our inventories, inspections and checkouts are completed by independent accredited Inventory Clerks.


Written by Craig Arnold


Don’t just take our word for it

Here are just a few of our five star and excellent allAgent reviews...

SH me sell my paddock. Far from straight forward, and as a consequence very drawn out. But Bill never lost enthusiasm, and eventually, after a lot of hard work got it over the line!
Peter Jenkins April 27th 2021
I had the pleasure of working with Linda in the after sales team. She was easy to communicate with and a true professional. The process was completed swiftly, and as a first time buyer I was well informed through the process. Thank you again to everyone in the team who helped with the purchase of my first home ☺️
Shaveen De Silva April 23rd 2021
It is a privilege to appreciate the premier class assistance Shortland Horne gave with our house sales and purchase. Due to the pandemic, moving took almost a year to complete but Shortland Horne were there throughout seeking out purchasers and coordinating our purchase with great care and empathy. Now that the boxes are empty it's great to relax and enjoy a quality home. So grateful thanks go to all of you at Shortland Horne - really enjoyed working with you. Our experience with Shortland Horne began with Bill's valuation in his wonderful friendly, caring style. Subsequently the arrangements you all made for viewings were outstanding, especially after COVID kicked in. Dan was superb facilitating the sale and purchase, always keeping us informed of progress in this endurance test. Your After Sales Team of Linda, Vikki and Sam were very caring with Sam excellent in the last few anxious days, seeking to unlock log jams down the chain. In reflection it was a splendid decision to choose Shortland Horne to act for us. Thank you all once again.
David Austin April 12th 2021
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