Summary of your services and your legal responsibility.
Your property will be fully marketed on our website and other web portals including Rightmove, it will also be advertised locally in the press, marketing from our local offices, as well as providing a distinctive Shortland Horne TO LET board.
Should the applicant require a financial guarantor, we shall check the references on the guarantor and ensure that they are a home owner, with no outstanding mortgage arrears and a clean credit history.
We shall prepare and draft a shorthold assured tenancy agreement for a minimum period of 6 months.
We shall take at least one month’s rent in advance and a security deposit which will be registered as per your instructions.
It is a term within our tenancy that all rents are paid by standing order and we shall ensure that this is set up.
All tenants are advised to take out contents insurance to protect their goods and to protect your goods against accidental damage only.
Where pets are allowed we shall ensure a suitable deposit is obtained prior to the tenants moving into your property and that you consent to the tenant having pets.
We will provide a comprehensive typed inventory and schedule of condition prior to the tenants moving in, this may include photos, and we shall advise all utility companies of the change of tenants.
Register the deposit with mydeposits and provide the tenants with a certificate.
We provide a day to day service and report to you on any issues the tenants may during the term of the tenancy.
Arrange any repairs you may authorise and pay this bill on your behalf.
Collect the rents on a monthly basis and pay you by electronic transfer and provide you with a monthly statement via post or email and copies of any invoices.
Arrange a quarterly inspection and report our findings, this will determine the frequency of further inspections.
Should there be a need to issue notice for arrears, possession or rent increases we shall issue the relevant inspections.
Arrange the renewal or extension of the tenancy agreement for a further period.
At the end of the tenancy we shall carry out a detailed final inspection and ensure the property is secure. Any issues shall be reported to you and we shall liaise with the tenants over any deductions, should there be any dispute over the deductions we shall prepare and submit a full report and evidence to mydeposits for them to adjudicate.
We can at an additional cost provide rental warranty to our managed landlords which is underwritten by a reputable insurer and you will benefit from no loss of monthly income and all legal expenses in respect of obtaining possession is fully covered. Rent is not covered under this policy once possession has been gained.
It is the owner’s responsibility to ensure a landlord gas safety certificate be issued annually by a Gas Safe Registered engineer for each property and the tenant be provided with a copy. The owner should also retain records of any previous gas safety certificates.
All portable appliances that are supplied by the owner remain the responsibility of the owner and should be P.A.T. tested by a qualified engineer at the start of each tenancy and renewed annually.
We recommend that fixed wiring should be check by a qualified electrician once the property is 5 years old and at interval of no more than 5 years thereafter. All electrical work and repairs etc must be carried out by a NICEIC approved electrician.
A smoke alarm should be installed in each property and it is recommended that this is hardwired into the electrics of the property by a qualified electrician.
The owner should visually inspect all fixtures and fittings which are to be left within the property to ensure they are safe and fit to use, the owner should remove items which are not safe to use.
The regulations apply to such items of soft furnishings as chairs, sofas, futons, beds, cushions, seat pads, and pillows (but not to carpets and curtains). Furniture manufactured before 1950 and not re-upholstered does not need to comply. Furniture manufactured before 1990 was often manufactures with materials that were not fire resistant and must be removed from the property. Compliant furniture must be capable of identification by label attached to the item(s) by the manufacturer.
An energy performance certificate must be produced before the property is marketed and must be renewed as required by law. This must be produced and given to a tenant free of charge.
The self-assessment system applies to all tax payers whether a UK or overseas resident. Landlords who reside overseas may apply to the Inland Revenue for an approval number is available if the manager is legally bound to deduct tax at the basic rate. If a tenant pays rent directly to a landlord who is a resident overseas, the tenant becomes responsible and can withhold the tax. The manager is required to remit tax, due quarterly to the Inland Revenue. This will incur an administration charge of £25.00 plus VAT per quarter. Should the Inland Revenue exercise their powers and request information on UK landlords, a reasonable fee will be levied upon landlords residing in the UK who are responsible for their own tax affairs. Neither the Inland Revenue nor the manager will pay interest on monies held for the payment of tax liabilities arising from this contract. It is the responsibility of the owner to inform the manager in writing within 21 days if he us to be a non-resident landlord.
The water act 2003 allows tenants who are renting a property for more than six months to apply for a water meter without the permission of the owner, and that council tax is payable by the landlord when the property is let as a holiday let or let as a house in multiple occupation.
Tenancy deposit protection (TDP) schemes guarantee that tenants will get their deposits back at the end of the tenancy, if they meet the terms of the tenancy agreement and do no damage the property. Landlords must protect their tenant’s deposits using a TDP scheme if they have let the property on an assured short hold tenancy.
Landlords or agents must use one of the three approved TDP schemes to protect tenant’s deposits where these conditions apply. If any other scheme is used, deposits are not protected in law. The three approved schemes are:
If you don’t protect your tenant’s deposits when required to, your tenants can take you to court and you may have to repay them their deposit plus three times the original amount. You will also be unable to seek possession of your property in certain circumstances.
The owner accepts that they are solely responsible for keeping accurate records and to ensure that they fulfil their legal responsibility in respect of a number of safety issues and their legal position throughout the term of each tenancy and that the following should be addressed prior to the commencement of any tenancy:
Written consent from the mortgage lender should be obtained prior to letting the property. If the property is leasehold the head lease may require written permission to sub-let.
The owner should ensure that their property is adequately insured for both the building and contents and ensure the insurance company are aware that the property is let. Should the property be vacant between tenancies, the owner is responsible for ensuring the insurance company are fully aware of any void periods. Owners are advised to read the policy wording of their insurance.
A more detailed version of our terms and conditions will be made available when instructed to let your property and that will form the basis of our contract with our clients. The above is a basic summary of our services and your legal responsibility as a landlord.
Here are just a few of our five star and excellent allAgent reviews...
Excellent professional service received. Constant contact received during a lengthy process due to a chain of transactions. Many thanks, would use again.Carol December 27th 2018
The whole team thant Andy put me on to were great. Efficient, knowledgeable and successful. Danny, Adam, Michelle et al... Many thanks for all your hard work.Jonathan November 27th 2018
I would recommend this company to anyone looking for a proactive and enthusiastic estate agent. I was always kept informed of progress until the sale was completed. I would definitely use them again!Carl Ives November 21st 2018
We sold our late mother's property through Shortland Horne. From the initial contacts they provided a clear explanation of what would happen. Andy explained how best to market the property, resulting in a fast sale. The after-sales support provided by Linda and her colleagues was excellent, keeping us informed at each stage through to completion.Frank October 29th 2018
No words to explain . I think Laura ,Will & Bill did an outstanding job by selling the new build property built by O'flanagan homes (Sowe gardens). Laura supported by giving extra miles support to resolving all stressful situation what ever I experienced during this purchase . Now I am proud to say that I am a happy customer of shortland Horne Coventry . Good job Team Laura,Will & Bill .........Biddu & Sathya September 27th 2018
We sold our property in just over 2 weeks. And feel all the staff absolutely provided us with First Class service from start to finish. We were supported through difficult challenges too. We are pleased to say we are now very happy in our new home and would highly recommend this companies service. Thank you all Wishing you a merry christmas Jan & GrayJan & Gray July 13th 2018
The support and assistant receive during the purchase was the best I've ever received and I've brought many properties over the past 30 years. I would recommend them to anyone as they was very keen to assist once the sale was agreed. Linda kept me and everyone on their toes and made sure things moved along and nothing stalled in the processes. It was lovely working with them for the purchase of this lovely house.Ash July 10th 2018
Shortland Horne acted in my mother in law's sale. There were extremely proactive in progressing the sale and when the buyer didn't keep to his word on timescales they gave helpful and honest advice on remarketing the property which resulted in a new sale for £50,000 more within a very tight timescale due to an onward purchase. Shortland Horne were approachable, driven and friendly.James G June 29th 2018
We used Shortland Horne to sell my husbands late parents house. They were very helpful, kept us fully informed and updated at every opportunity. Very thorough and efficient.The Derbyshires May 28th 2018
Particular thanks to Bill, Will,David and the rest of the Coventry branch for their help accompanying viewers and supporting Mom. Thanks to Linda in Leamington for managing things once the sale had been agreed. Friendly and efficient team!Karen Harper and mom Bridie. May 04th 2018
Very professional and supportive service offered to me as a buyer. I was struggling to keep my solicitors working at the right pace, and Charles did lots in the background to keep everything moving.Helen May 03rd 2018
The team at Shortland Horne, especially Will and Laura, showed compassion and understanding to my sister and I whilst we were selling our family home, from the moment they arrived to completion, and would have no hesitation in recommending the company. They made a very stressful time for us both as smooth and as hassle free as possible. Thank youCarol Darby February 21st 2018
Excellent service, always very helpful. Was able to get me into the property I really wanted very quickly within 2 weeks. Always polite and willing to answer and help me with any questions or queries I had. Would highly recommend!Carrie February 10th 2018
I saw the property, arranged a viewing for the next working day and offer made and accepted the next day. Very efficient and smooth process (helped that my property was sold and in final stages of completion). No complaints.CovGirl February 03rd 2018
Thank you for all the help and support given under the circumstances. I have already recommended your company to other neighbours and friends who are looking to move. If I was still in the area I would use again to sell and buy.Victoria January 22nd 2018
From start to completion, an absolute dream team. Excellent communication, professional, and understanding. Try the rest, but these guys are the best! Highly recommended.Sandra January 18th 2018
All of the staff at Shortland Horne Estate Agents, Walsgrave branch, have been very helpful and friendly throughout our moving process. We would definitely recommend them.Jo January 18th 2018
Answered all my questions and resolved the potential issues swiftly and with courtesy. Overall my purchase went smoothly. Good knowledge and friendly staffKev G January 17th 2018
Excellent service from Sue and Richard. Great communication and negotiations in connection with the sale of my property - highly recommended.Sophie January 17th 2018
Outstanding professional service from the whole team. Shortland Horne Walsgrave recently sold two properties for me. Richard and Sue are experts in their field, having toyed with the idea of using an online only estate agent I'm glad I chose not to. After interviewing other agents, no one else came close with the knowledge and expertise that I was looking for. My properties are my most valuable assets, there is no way I was going to let an agent sell them for me just because their fees were cheap! I paid for a quality service and that's what I got. I cannot fault Shortland Horne one bit, even when my first buyer pulled out, Sue and Richard were able to find me another buyer within a week. I achieved asking price for both of my properties. Excellent job.Miss A January 16th 2018
Highly recommended. They say you get 1 chance to make a 1st impression - and Richard Costello of Shortland- Horne Walsgrave Rd Coventry did exactly that. We had no doubts about placing our trust in him and Shortland-Horne to market & sell our house. Having met Sue a week later simply boosted our belief & confidence that's we'd made the right choice. From start to finish they went above & beyond with their efficiency & courtesy - nothing was ever too much trouble. We could phone or email at any stage & receive a response by return throughout - to include Lauren whom we never met but who was always equally helpfully. Richard & Sue assured us they'd sell our home within a week & they did just that. If only all companies & staff could work to the standards of Shortland-Horne Walsgrave Rd. Thankyou to you all. 10/10 and gold stars.Carol December 15th 2017
Great job from Linda. Kept me informed throughout the process, got onto the solicitors to make sure they weren't dragging the feet and brought everything to a successful conclusion. Many thanks!Mr L Nelan November 23rd 2017
We recently sold our house with Shortland Horne and could not be more pleased with our choice in Estate Agents. From the moment we met Sue I was confident that we would have a smooth sale from start to finish. She assured us a quick sale and delivered with an offer four days later! Throughout the whole process both Sue and Lauren were exceptionally helpful and professional. I would fully recommend Shortland Horne.Naomi A November 20th 2017
Shortland Horne sold my flat very quickly and at a good price by holding an Open Day. They went out of their way to obtain updates and move the matter along when required. I would like to mention Sue, Richard and Angela who are all lovely and very helpful. I would not hesitate to recommend to a friend or family member.Jenna November 16th 2017
Linda is an excellent communicator and keeps clients informed of all aspects even those beyond her role - Linda is an asset to the company and without her expertise and dedication our purchase would not have completed - this agent isn't the least expensive agent out there but.. you get what you pay for so great to deal with. 5 stars *****Mrs D Beckham October 06th 2017
Selling our property through the Walsgrave office working with Richard, Sue and the team made the whole process painfree. They were polite, courteous, professional and very accommodating with regards to any requests e.g. Removing shoes for viewings, blurring our faces in photos, arranging viewings around our availability. They were never once pushy or aggressive. They provided us with key information in relation to any offers and allowed me and my husband to evaluate and make a decision without unnecessary pressure. They whole team were friendly and were always happy to answer any questions etc. Really pleased with the service, advice received and would definitely recommend the team to others.Mr and Mrs Mudhar September 21st 2017
Helped with house purchase Was on top of game all the time making sure purchase went through ok. Definitely recommendBilkhu September 13th 2017
Very quick,efficient service, smart well photographed brochure and well organised viewing appointments. Linda kept us well up to date on progressSue and Clive August 30th 2017
Glad I chose Shortland Horne, Andy was very friendly and efficient. Selling my Mum's house was made very easy and stress free. Andy got me a good price for it and gave good advice. Linda was also a great help keeping me informed and making sure everything progresed quickly.Christine August 23rd 2017
The house I purchased came with a vast array of legal issues, overage clause, executors, amongst some of the problems. It was getting very tiresome and costly going between solicitors. At this point I contacted the agent to try and help mediate between the parties. Having been given the request Charles picked up the baton with relish and was absolutely outstanding with the considerable effort the he contributed. Charles certainly earned his crust with this one.Pat & Keighley August 22nd 2017
From the moment I selected Shortland Horne (Leamington office) to market my property, I knew I was in good hands! Charles Travis and his team have, from the outset, impressed with their local knowledge and personal service. Their professionalism, efficiency and empathy throughout the sale process has been invaluable. I would highly recommend their services.C Amed August 07th 2017
Great service from start to finish, I would highly recommend. Informative, positive and good value. Richard and Lauren were both great can't thank them enoughHelen July 28th 2017
We would very highly recommend Shortland Horne (Walsgrave Road branch). Our property was valued at a high, but achievable price by Sue. Our house sold to the first viewer (thanks Richard) and Lauren was unfailingly professional and competent at answering our many telephone calls and questions during the sale and purchase of our new property. A special mention goes to Angela, who was a real God-send in ironing out the countless hassles along the way, and basically for facilitating the whole transaction! Without her knowledge and perseverance in chasing up builders, solicitors, etc we doubt that the move would have taken place. We would not hesitate to recommend SH to others, and if we ever sell our property in the future we would certainly use SH. Mick and Mandy.Mick and Mandy June 13th 2017
A big thank you to the team at Shortland Horne for making the sale of our family home a quick, easy and stress free process. They were sensitive to our needs, quick, efficient, polite and pleasant and sold the house at the right price to a lovely family. Excellent service.C. Warren June 01st 2017
Really pleased with Richard and the team at walsgrave road branch. Very professional. Would definitely use again. Thank you. Jo :) :) :) :)Jojo May 31st 2017
I highly recommend Shortland Horne we had a fantastic experience with them. Richard and Sue were very friendly and professional and I felt comfortable leaving them to do the viewings alone. Our house sold very quickly due to the 360ï¿½ virtual tour online. Thank you also to Angela Fenn who seen my sale through to the end. You are a lovely team xLisa Macey May 29th 2017
My experience with regards to valuing and renting my house with Shortland Horne was exceptional. Every member of staff I spoke to was professional, helpful, responsive and I had full confidence my house with in the right hands. I would highly recommend them to any family and friends who are looking for an estate agent who is efficient, professional and extremely warming. I was new to being a landlord and they made the process stressfree and enjoying. Thank you very muchEloise May 26th 2017
The whole experience of selling my property was made simple easy and stress free by choosing Shortland Horne. I would highly recommend them.Catherine Nicholas May 25th 2017
Very good service, answered the calls promptly. If Sue was unavailable Angela was on hand with information. No waiting for a return call. Friendly yet professional. Would definitely recommend this team at this branch. Completely hassle free.Jim Mcginty May 24th 2017
Excellent service. The team were very professional, helpful and supportive. I would highly recommend and would definitely use Shortland Horne in the future.Yvonne May 24th 2017
Great service from this friendly and efficient team. My house attracted several offer within two days of being marketed and the sale was completed within six weeks. Very satisfied customer.Matt May 24th 2017
Sue was really positive with her valuation on our home, as a result we achieved ï¿½22,000 more for the sale than the valuations suggested by other agents. The team, Sue, Richard, Angela and Lauren, were fantastic throughout the whole sale process.Sue Hancox May 23rd 2017
All in the office were really helpful from getting a viewing to going through the sale. So a big thanks to Angela, Sue, Richard and Lauren.GC May 23rd 2017
Great service from these guys when selling my home. I wanted a no nonsense, fast service and that is what I got. Andy was excellent; no sales crap, just friendly and straight-forward. I met Andy on the Thursday, my house was on Rightmove that day and a board up. Open day booked for Saturday with 8 viewings and excepted an offer on Monday. Linda dealt with my aftercare and she was extremely proficient and professional, kept me informed every step of the way. Linda was also a great help with advice and guidance, going the extra mile to help me with my purchase. Great service, and would recommend every time.Zoe Sweeney December 20th 2016
I was struck by the quiet efficiency of Shortland Horne's staff, and by the quality of advice and support they provided. I can't imagine how this high standard of service could have been improved, and I am most grateful to Sue Costello and Angela Fenn for offering assistance beyond that which they were required to provide.Adrian December 13th 2016
Excellent estate agency. The staff went all out to get me a buyer. This is the second time I have bought and sold with Shortland and would definitely recommend them. They went over and above my expectations. Excourted viewings and feed back makes the selling process less stressful. After sales at Walsgrave is second to none. Will comment on their page. Thank you Will, Andy and Emma.Maggie November 20th 2016
Had a fantastic experience purchasing our house, the experience and customer service that helped us every step of the way with the purchase! cant thank her and Laura enough for the help they gave us, in Lindas absence Laura gave us updates too, we had some problems with our solicitors but the advice we were given by Linda really helped us push this over the line in the timescale we needed!Dan November 18th 2016
I would highly recommend shortland Horne as a first time buyer. Fantastic communication, helpful and very smooth process. Thankyou all so much will definitely be using you in the future :-)Zoe November 09th 2016
Great friendly service. Always kept informed and sale went through smoothly. Would definitely sell through them again, had dealings with other estate agents and these were by far the bestPete November 09th 2016
Linda was fantastic during our recent sale. She went above and beyond and was extremely helpful and very professional. I felt a lot calmer knowing Linda was dealing with my file . Would highly recommend Shortland Horne because of her. Thank you for all your help Linda!Lorraine November 05th 2016