TENANTS FEES

After taking on our case part way through, so obviously having a lot of catching up with\/learning the ins and outs of, our position. Jade did her utmost at every juncture to help us meet our goal. Thanks so much Jade, and all the best for the future. Ben, Sarah and Joey, formerly of ? 10 St Paul\'s Rd.

Such an out standing service from the team from Shortland Horne. From start to finish we had full and clear understanding of each stage of the sale of our house. With a special thanks to Aaron Dreelan and especially Linda Collins part of the after sales team, who was always happy to help and provided a remarkable service to help is through the sale. I would 100% recommend the company for the service they provide throughout the Coventry area.

Excellent customer service from Shortland Horne. Special thanks to Linda Collins who supported us throughout the sale of our house, kept us updated with regular phone calls and always happy to answer any questions we had. Thank you.

Thank you for your help. Andy introduced me to a developer who quickly bought our site. Andy was always available to help at every step.

Amazing service from Shortland Horne, Linda Collins was very supportive and gave excellent advices throughout the purchase of the property, definitely the best agent and the best person to work with.

With Shortland Horne at walsgrave road branch we had very good experience, we were regulary updated on the purchase and thanks to Sue she helped to get some issues sorted for us

I had a very stressful time with my sale due to my buyers\' solicitors but Shortland Horne, specifically Sue Costello, did a wonderful job. Sue continously chased all parties and kept me informed, even when she was on annual leave. I would highly recommend this agent.

I shortlisted a selection of estate agents in Coventry to list my property. I was searching for an agent who took the time to listen to my needs, give a realistic valuation based on evidence and a marketing strategy that would ensure a sale and of course a fair fee. Throughout the selected estate agents, I was impressed by the Valuer - Aaron, representing Shortland Horne. He ticked all the boxes that I was looking for and gave me confidence to instruct them as my agent. The sales team generated multiple viewings with buyers in proceedable positions and conducted the viewings. The negotiations with my sale was handled well. My sale collapsed for reasons out of my control and Shortland Horne reactivated a sale with a new buyer very quickly. The after sales is the most significant part in any property sale. The service here was incredible. I was dealing with Linda Collins. Linda is very approachable and carried the sale smoothly to completion (during this pandemic!). Linda was clear, concise and informative. She was sympathetic when I lost my initial sale and dealt with the re-negations on my second sale skilfully with a happy outcome. She dealt with all Solicitors involved, Financial Advisors and Surveyors to keep the sale together and gave me regular updates. Her 30+ years of experience and passion really shone through. Congratulations to Shortland Horne for having Linda as a valuable asset. Thank you to Laura Shortland, all the team at Shortland Horne and a BIG thank you to Linda for supporting me in achieving my property sale. I will be more than happy to use your services again. All the best 🙂

Fantastic Service!! We worked with Shortland Horne to sell my mum\'s property and to purchase a retirement apartment. The selling team were excellent, everything was done as stated and at agreed times. The advice we received in relation to the sale was timely and well received. The team were proactive and responded promptly to all enquiries. Their communication was excellent. The purchase of the retirement property was handled by Linda Collins, she was amazing!! Linda went above and beyond to ensure that both the sale and purchase went through before Christmas to meet with my mum\'s needs, undertaking much of the activity expected of the solicitors! Additionally, when Linda was on holiday her colleague Sam was fully conversant with the file and was able to progress matters. They are an excellent team! I cannot recommend Shortland Horne enough, they are a fantastic team!

Linda helped me on my sale so much. She went above and beyond to get matters concluded. Thank you so much! Pardeep

I cannot recommend Shortland Horne highly enough! From day one all the way through to completion and beyond everyone I have spoken to and dealt with has gone above and beyond, from viewings to updating the chain to ensure things were progressing as they should. What a fabulous team and I have to give a special mention to Sam in the after sale team she is so knowledgeable and so kind and supportive. I would not hesitate to recommend Shortland Horne they are professional, helpful and exceeded all our expectations.

As first time home buyers, we were supported perfectly at every step of the way. Samantha Bailey from the after sales team has been particularly patient in the process and managed it so well. Special thanks to her!

We had a great experience using Shortland Horne. Daniel Norman came out and gave us a great insight to the value of our property and detailing thoroughly the selling process which was really helpful. The marketing was great, we had an offer of asking price from the first people that viewed our property. Sam Bailey of the After Sales Care Team is worth her weight in gold. Her support throughout the whole process was second to none, always on the ball, chasing things before it was even asked, nothing was too much of an ask and she has genuine compassion towards you and your situation. Couldn\'t of rated her help and support any higher. Thank you!

Richard did a fantastic job in presenting and selling my house. Sue did an equally fantastic job in progressing the sale through to completion. Many thanks to Sue and the team.

Excellent, professional agents. I received regular updates on how the sale was progressing. From start through to completion they efficiently and promptly in responding to any queries I had. I would certainly use them again.

My initial engagement with Shortland and Horne was very good and they were very helpful in helping me understand the value of my house and doing all the marketing to put it on the market. As the market was buoyant at the time we quickly found a buyer, but didn\'t go at all to plan. The buyer strung us along and was clearly out to get a big reduction on asking price by demanding for discounts close to the deadline for the stamp duty holiday. I do feel that Shortland and Horne could have been more proactive and use their expertise to \"smoke out\" the bad buyer earlier and save a lot of stress before letting it get as far as it did which is why I have given them 4 stars. However, once we put the house on the market again for a reduced price we found another buyer and the sale went through very smoothly.

We can not rate Shortland Horne enough for all the efforts and all they have done for us - Fantastic service from all the team! We would highly recommend them to anyone looking to sell or buy a property, they stayed in touch with us throughout the whole selling process and made sure we was up to date with everything along the way especially with us being newbies and never sold a house before.

Sue and the team were great to deal with from the valuation right through the process to the completion of the sale. Within a matter of days they had arranged 8 viewings on the property which led to a successful sale. They were always on hand to give help and advice as and when needed. Would definitely recommend.

Sue and the team were great to deal with from the valuation right through the process to the completion of the sale. Within a matter of days they had arranged 8 viewings on the property which led to a successful sale. They were always on hand to give help and advice as and when needed. Would definitely recommend.

Excellent communication in a timely manner. Professional, dedicated team. Adapted well to the challenges of selling a home during lockdown. Happy to recommend Shortland Horne, Walsgrave Branch.

We used Shortland Horne to buy a house - excellent professional service! In particular the level of communication from the wonderful after sales team was much appreciated! Would use again!

There are not enough superlatives in the dictionary to accurately describe Shortland Horne, from start to finish they went above and beyond the call of duty. Without Shortland Horne especially Sue, our entire chain would still be waiting to move. Forget the rest, use Shortland Horne, they are fantastic!

I went with SH to see my property and although the original evaluation was slightly overpriced, the service itself was great. Quick to arrange the listing and any viewings. All handled very safely with the covid restrictions that were in place at the time too. Linda in particular is a great asset to SH. She was so helpful and patient and kept me well informed and updated with any progress or changes. Much more so than my actual solicitor, so I was very grateful for the service i received.

She is very helpful and has excellent communication. She is great with handling with our process.She is very kind and friendly. Thank you very much Samantha!

Great service received. The whole team helped us complete a very difficult transaction and guided us every time we needed assistance. Always on hand to contact and a special mention for Linda in after sales who helped massively in us getting our dream home

Shortland Horne sold our house last month and really appreciated their professional service at this difficult time due to the current COVID pandemic.

They kept me well informed and were easy to contact when needed, they were very prompt to reply to email and provided a hassle free and professional service (Review as the buyer)

I dealt with Samantha Bailey, so these comments are based on Our experience with her. She kept us up to date with everything and acted professionally at all times. She was very friendly and the whole process was brilliant. Thanks Samantha.

Really happy with Shortland Horne when Richard came out he was so professional and lovely I had no doubt I wanted to go with them. They were accurate on property valuation, supplied professional photography and very quickly found us a buyer. Thank you Richard and sue for all your hard work.

Really good experience buying our property from Shortland Horne. Sam in particular in after sales was really lovely and always kept in touch and helped with anything she could. Thank you Sam!

We have recently purchased our dream home with Shortland and Horne. Andrew Griffin made the initial process painless and really assisted us with the negotiation phase. When we were passed onto the after sales team we were allocated Samantha Bailey. Wow, what a star sam turned out to be. I’m no novice when it comes to buying houses as I have a substantial buy to let portfolio. But this purchase had some real issues involving building regulations and even a burst water pipe during the buying phase. Sam was truly amazing throughout the process and helped us every step of the way. She maintain regular updates and even chased the solicitors for us when we were having no joy. Sam is a credit to your company Lee Howkins

A solid professional and friendly business that not only sold my house with minimal fuss, but also with a back room staff that saw the sale through to the end. Choose a hands off agent if it works for you but Shortland Horne put a brilliant marketing pack together, conducted all viewings, gave feedback and advice as needed and saw the job through without falter. Every penny was well spent in my opinion. Well done

Sue and Richard were a pleasure to communicate with during the process of buying our first home. They were both really helpful, friendly and always had a fast response time to any queries we had. We would highly recommend and hope to use their services in the future. Thanks, Heidi and Shaun

Sue and the team were great. Highly recommended, happy to use when i sell my house, well hopefully wont be moving as its very stressful. Great company great staff. Well done

I am very happy with Shortland Horne as they were always easy to reach and supported me at every step. Many thanks to the entire Shortland Horne team.

Shortland Horne are a great team who sold my house in a matter of days after it being on the market with another estate agents for 5 months without a sale! On top of that, I received 3 offers 5k over the asking price!! Incredible! The service was excellent and communication was good all the way through. I'm a very happy customer indeed.

Sue and Richard, and the team at Walsgrave Rd were absolutely fantastic at selling mums house. Even though I was over 100 miles away they gave me feedback after every viewing, went especially to the house to turn up the heating in the winter months and even gave me regular electric and gas meter readings. They were more like family\/friends than just an agent. So I highly recommend Shortland Horne as they were faultless but actually went that extra mile which these days is sadly rare!

Great service provided by Shortland Horne Walsgrave branch in recent sale of my home. The house was very well marketed and received much interest and an offer within a week. The whole process was handled very well, with very good and effective communication and feedback throughout the process. Special thanks to Sue Costello and the team she works with.

Great customer service from Sue and Richard. Very helpful and professional, always keeping us up to date with any viewings and feedback. Would definitely sell with them again.

Sue and her team were attentive, easily contactable and quick to act throughout an incredibly simple house purchase. She was reassuring and patient with us both - even though our questions were probably very tedious!

Sue was of great help, she was very responsive during the negotiations and we had the offer accepted in less than 48h.

Extremely helpful and quick with responses. Sue & Richard Costello both helped massively with my move. Will be using their services again in the future!

Having switched estate agents I found Shortland Horne to be efficient, courteous and professional. Dan Norman was extremely helpful and polite during viewings and Sam Bailey in after sales provided us with outstanding service. She was a pleasure to deal with and listened attentively to all enquiries and provided us with prompt information. Thanks to all at Shortland Horne.

It was a pleasure to work with Shortland Horne who were efficient with viewings and feedback. They always notified us along the journey and I felt that they added a personal touch. Thank you Linda and the team

Absolutely outstanding service! Friendly, approachable, knowledgeable and determined people, who did a great job! I would definitely use their services again.

Shortland Horne staff are brilliant. They are friendly and so helpful. Dan showed us round the house on the times we wanted to go round nothing was a problem for him even when I just wanted to pop round to check something out. He even popped round to see if we were settling in. From the office side I dealt with Linda, wow I owe her so much she was always at the end of the phone when I was trying to chase things up she went above and beyond her job. If ever I moved house I wouldn\'t hesitate to use shortland.

Recently bought a house being sold by Shortland Horne and dealt with Samantha Bailey. She was very professional and always kept me informed of everything that was happening, more so than my own estate agents who were useless. Next time i sell a house i will be using Shortland Horne.

We have used Shortland Horne for 2 house sales in the past 12 months. Always very professional with there service and great communicators. Would recommend 100 percent.

SH me sell my paddock. Far from straight forward, and as a consequence very drawn out. But Bill never lost enthusiasm, and eventually, after a lot of hard work got it over the line!

I had the pleasure of working with Linda in the after sales team. She was easy to communicate with and a true professional. The process was completed swiftly, and as a first time buyer I was well informed through the process. Thank you again to everyone in the team who helped with the purchase of my first home ☺️