After Sales Manager
“I work in our Coventry City office, managing the After Sales department for City and New Homes. I have 24 years’ experience working in Customer Services and 10 years in the property industry. Coming from a background in both Lettings and Sales, and having more recently, having headed up the Sales department for a local independent firm after a stint of Teaching at a local Primary School. I moved to Shortland Horne to work for a market leader, with a strong emphasis on client focus and transparency, being at the very forefront of their company values. My job is to liaise with all parties, working alongside solicitors, new home developers, brokers and clients to ensure clear communication and a smooth transaction is made for all parties with the minimum of stress.
Likes ; festivals, music, camping, travelling, yoga, photography
Dislikes ; dishonesty, rudeness, inequality, bad driving
I started my careers in estate agency over a year ago. My first job role was as a lettings negotiator, this has given me a large amount of skills in dealing with both letting & sales within the industry. Starting my career within Shortland Horne in summer 2019 has boosted my skills further into sales, as one of the negotiator here I cover all standard and new build properties. This means liaising and meeting with new developers/builder and site managers.
Likes: Rock climbing, socializing, eating and my dog
Dislikes: Doing nothing
Sales (City Office)
I am based within the Coventry City Centre Branch. My day to day duties consist of Booking in viewings & valuations, Liaising with clients to market properties in the most appropriate manner to maximize the selling value. Handling inquiries about properties from potential buyers, and General administrative tasks. I also take part in residential sales viewings which involve arriving ahead of time at each property and opening it up to welcome potential buyers or renters to look round.
Likes – I enjoy spending as much of my free time as possible taking my daughter out to do activities. I also enjoy spending time with my family and friends.
Dislikes – Enclosed spaces, Heights & Most of all Creepy crawlies!
I am based in the Coventry office, working as a Property Manager, ensuring that all of our properties are maintained to a high standard and our tenants and Landlords are happy. I oversea the process from the application to the end of the tenancy, ensuring we are 100% compliant and the standard of service is unbeatable.
I have 10 years experience in Residential Lettings and Property Management in Coventry and across the Country.
Likes – White wine
I am based in our Coventry City Centre office, I have 20 years experience within the industry covering all aspects from sales, surveys, commercial and most recently lettings which is where my passion really lies. I work in the property management team, my role here is to carry out tenant referencing, making sure that we are fully compliant, liaising with both prospective tenants and landlords and getting tenants moved into their dream home. I also help manage renewals, maintenance, inventories and inspections.
Likes: Spending time with family and friends, going to the theatre, travelling and afternoon tea.
Dislikes: Rudeness, thunder and lightening and snakes!
‘After retiring from being a professional sportsman I decided to build a career in the property world. I have always had an interest in this industry and now with experience gained over recent years and having acquired my ARLA accreditation I am able to assist and advise landlords and tenants accordingly. I enjoy spending time with my family, mainly trips with my wife and two young children’.
Adam is committed to providing the highest level of customer service and has assisted in the rental of numerous properties in Coventry. His main roles include helping applicants into their new homes.
Likes – Hanging Out/ Socializing, Football specifically Manchester United.
Dislikes – Spiders, Heights.
Years of service – since 2014
Debbie joined the Shortland Horne Team as PA to Directors in December 2009, she is a passionate and loyal member of staff and is always on hand to resolve any problems that may arise. Debbie has progressed to Company Secretary splitting her working hours between all branches of Shortland Horne. She enjoys her weekends spending time with her grandchildren, gardening, running to keep fit around the Memorial Park and once a year enjoys her chill out weekend at Ragdale Hall Health Spa.
Sales Administrator ( coventry office)
I am office based in our Coventry City Centre branch and support the team with all the administration around putting the houses live on the market as well as answering phones and speaking to vendors and clients.
Likes – Giving great customer service, spending time with my young daughter, travelling and red wine!
Dislikes – Anyone who forgets their manners and being cold.
Years of Service – 2016
Assistant Manager (walsgrave)
Hi, I’m the valuer & negotiator at the Walsgrave branch with a gift for innovative and fresh ideas. I focus intensely on understanding what our clients want and tailor to their specific needs. What an amazing feeling when it all comes together!
Likes – Football, socialising and family time
Dislikes – Lack of sleep & creepy crawlies
Year of service: 2014
Branch Manager (City Office)
I am based in our Coventry City Centre branch and provide a personal tailored service to homeowners that are wanting to place their properties on to the market. To me the most crucial part of my role is to realistically price our vendors to avoid becoming just a lister and getting them sold for the best possible price.
Likes – Spending time with my Wife and Twin Daughters.
Dislikes – Waiting for things to happen.
Service – 2012
After Sales care manager
I am based in Leamington Branch but am also in close contact with the Coventry Branch. I can help you with all aspects of buying and selling your property. I specialize in ensuring that your house sale proceeds swiftly through to completion.
Likes – Time spent with family and friends, cooking, entertaining and traveling.
Dislikes – Flying Insects
Years of service – 2002
Walsgrave Branch manager
I am the Manager of the Walsgrave Branch. I have the fabulous job of marketing properties for my Vendors and I absolutely love helping people find their perfect property. I see a sale through from valuation to completion.
Likes – Holidays and weekends away, spending time with my amazing grandchildren.
Valuer - Residential Sales
A true Coventry kid with over 40 years business experience in the City. With lots of valuing experience, I’m here to help all clients with my extensive knowledge of Coventry.
Likes – Well known local charity fundraiser. Holidays with my family and walking with our two mad Jack Russells.
Dislikes – Snakes
Residential Lettings Director
I work in Lettings covering Coventry and Leamington. From working in various area’s of the West Midlands I have excellent local lettings knowledge, I specialise in advising landlords on potential buy to let properties and portfolio Property Management.
Likes – Spending time with family and watching football.
Dislikes – Clowns
Years of service – 1998
Sales and Lettings Director
I work across our Coventry offices and Leamington but mainly in Coventry. I do most of the valuations for the city office and head up the new homes side with Laura I have always enjoyed helping getting people moved in to their dream homes.
Likes- watching Coventry City and spending time with my family and the dog
Dislikes – Mustard and salad dressing!
David Shortland MBE
David has been devoted to property in Coventry for over 45 years and has recently received an MBE due to his devotion to the regeneration of Coventry City. David deals with all property services including land acquisitions, new home sites, residential and commercial work. Schemes in which David has been involved in are Electric Wharf, AGCO Massey Fergusons now Bannerbrook Park, Priory Place, Ribbon Factory, Belgrade Plaza and the Ricoh to name but a few.
Likes – Coventry City Football Club and has been a loyal supporter since a boy, loves spending time with his family and some Spanish sun!
Dislikes – Coventry losing!
Sales and Lettings Director
I work across the Coventry and Leamington branch and head up our new homes department with Will, and can help you with buying, but I specialise in helping you get the very most from your property!
Likes – Time spent with family, cosy nights and my dog smudge.
Dislikes – Spiders, snakes, being cold and looking after keys!
Years of service – since 2006
Here are just a few of our five star and excellent allAgent reviews...
Great service from Danny Thomas and Adam Kelsey. They responded to all my enquires really quickly and worked hard to get my house on the market. Really pleased with the service.Adam Chamberlain February 19th 2020
I am currently using Shortland Horne as my letting agent for my property. When I initially called for an enquiry to see if someone would be able to view the property and discuss further to let my property out; Danny was able to do this all on the same day. Whilst other estate agents were unable to or were to slow with their reaponses. His service is efficient, professional, approachable and is very knowledgeable in his field. Most estate agents I have spoken to come across as very pushy and sales driven. However with Danny it was more about understanding what I wanted and needed and how Shortland Horne could accommodate that for me. I would definitely recommend Danny\'s service to anyone who is considering to let their property out.Sharmin February 13th 2020
This is my second experience using Shortland Horne. First time was with the Walsgrave office and this time with the City Centre office. Andy Griffin and his team were brilliant throughout the whole process. I really cannot recommend them enough. I'd not hesitate to use them again in the future.Helen February 13th 2020