Sales (City Office)
I am based within the Coventry City Centre Branch. My day to day duties consist of Booking in viewings & valuations, Liaising with clients to market properties in the most appropriate manner to maximize the selling value. Handling inquiries about properties from potential buyers, and General administrative tasks. I also take part in residential sales viewings which involve arriving ahead of time at each property and opening it up to welcome potential buyers or renters to look round.
Likes – I enjoy spending as much of my free time as possible taking my daughter out to do activities. I also enjoy spending time with my family and friends.
Dislikes – Enclosed spaces, Heights & Most of all Creepy crawlies!
I am based in the Coventry office, working as a Property Manager, ensuring that all of our properties are maintained to a high standard and our tenants and Landlords are happy. I oversea the process from the application to the end of the tenancy, ensuring we are 100% compliant and the standard of service is unbeatable.
I have 10 years experience in Residential Lettings and Property Management in Coventry and across the Country.
Likes – White wine
I am based in our Coventry City Centre office, I have 20 years experience within the industry covering all aspects from sales, surveys, commercial and most recently lettings which is where my passion really lies. I work in the property management team, my role here is to carry out tenant referencing, making sure that we are fully compliant, liaising with both prospective tenants and landlords and getting tenants moved into their dream home. I also help manage renewals, maintenance, inventories and inspections.
Likes: Spending time with family and friends, going to the theatre, travelling and afternoon tea.
Dislikes: Rudeness, thunder and lightening and snakes!
‘After retiring from being a professional sportsman I decided to build a career in the property world. I have always had an interest in this industry and now with experience gained over recent years and having acquired my ARLA accreditation I am able to assist and advise landlords and tenants accordingly. I enjoy spending time with my family, mainly trips with my wife and two young children’.
Debbie joined the Shortland Horne Team as PA to Directors in December 2009, she is a passionate and loyal member of staff and is always on hand to resolve any problems that may arise. Debbie has progressed to Company Secretary splitting her working hours between all branches of Shortland Horne. She enjoys her weekends spending time with her grandchildren, gardening, running to keep fit around the Memorial Park and once a year enjoys her chill out weekend at Ragdale Hall Health Spa.
Sales Administrator ( coventry office)
I am office based in our Coventry City Centre branch and support the team with all the administration around putting the houses live on the market as well as answering phones and speaking to vendors and clients.
Likes – Giving great customer service, spending time with my young daughter, travelling and red wine!
Dislikes – Anyone who forgets their manners and being cold.
Years of Service – 2016
Assistant Manager (walsgrave)
Hi, I’m the valuer & negotiator at the Walsgrave branch with a gift for innovative and fresh ideas. I focus intensely on understanding what our clients want and tailor to their specific needs. What an amazing feeling when it all comes together!
Likes – Football, socialising and family time
Dislikes – Lack of sleep & creepy crawlies
Year of service: 2014
Senior Sales Negotiator (City Office)
With a passion for property and home interiors, Mandy has worked in the Estate Agency sector for many many years with lots of hands on experience which she likes to share along the way. Mandy likes nothing more than achieving great results for her clients.
Likes – Vintage campervans, the British Coast and our lovely countryside, good food and red wine of course!
Dislikes – Winter weather, untidiness and bad manners
Years of service – 2017
Branch Manager (City Office)
I am based in our Coventry City Centre branch and provide a personal tailored service to homeowners that are wanting to place their properties on to the market. To me the most crucial part of my role is to realistically price our vendors to avoid becoming just a lister and getting them sold for the best possible price.
Likes – Spending time with my Wife and Twin Daughters.
Dislikes – Waiting for things to happen.
Service – 2012
After Sales care manager
I am based in Leamington Branch but am also in close contact with the Coventry Branch. I can help you with all aspects of buying and selling your property. I specialize in ensuring that your house sale proceeds swiftly through to completion.
Likes – Time spent with family and friends, cooking, entertaining and traveling.
Dislikes – Flying Insects
Years of service – 2002
Walsgrave Branch manager
I am the Manager of the Walsgrave Branch. I have the fabulous job of marketing properties for my Vendors and I absolutely love helping people find their perfect property. I see a sale through from valuation to completion.
Likes – Holidays and weekends away, spending time with my amazing grandchildren.
Valuer - Residential Sales
A true Coventry kid with over 40 years business experience in the City. With lots of valuing experience, I’m here to help all clients with my extensive knowledge of Coventry.
Likes – Well known local charity fundraiser. Holidays with my family and walking with our two mad Jack Russells.
Dislikes – Snakes
Residential Lettings Director
I work in Lettings covering Coventry and Leamington. From working in various area’s of the West Midlands I have excellent local lettings knowledge, I specialise in advising landlords on potential buy to let properties and portfolio Property Management.
Likes – Spending time with family and watching football.
Dislikes – Clowns
Years of service – 1998
Adam is committed to providing the highest level of customer service and has assisted in the rental of numerous properties in Coventry. His main roles include helping applicants into their new homes.
Likes – Hanging Out/ Socializing, Football specifically Manchester United.
Dislikes – Spiders, Heights.
Years of service – since 2014
Sales and Lettings Director
I work across our Coventry offices and Leamington but mainly in Coventry. I do most of the valuations for the city office and head up the new homes side with Laura I have always enjoyed helping getting people moved in to their dream homes.
Likes- watching Coventry City and spending time with my family and the dog
Dislikes – Mustard and salad dressing!
David Shortland MBE
David has been devoted to property in Coventry for over 45 years and has recently received an MBE due to his devotion to the regeneration of Coventry City. David deals with all property services including land acquisitions, new home sites, residential and commercial work. Schemes in which David has been involved in are Electric Wharf, AGCO Massey Fergusons now Bannerbrook Park, Priory Place, Ribbon Factory, Belgrade Plaza and the Ricoh to name but a few.
Likes – Coventry City Football Club and has been a loyal supporter since a boy, loves spending time with his family and some Spanish sun!
Dislikes – Coventry losing!
Sales and Lettings Director
I work across the Coventry and Leamington branch and head up our new homes department with Will, and can help you with buying, but I specialise in helping you get the very most from your property!
Likes – Time spent with family, cosy nights and my dog smudge.
Dislikes – Spiders, snakes, being cold and looking after keys!
Years of service – since 2006
Here are just a few of our five star and excellent allAgent reviews...
When I decided to sell with Shortland Horne I was very pleased to be advised by Andy. He was professional throughout. He kept me informed and advised. Andy said he would sell my house and he did, I believe he found the right buyer too. The process was virtually painless and I have no doubt I went with the best agent. Thank you.Karen o\'shea July 29th 2019
Danny and Adam in lettings were most helpful. Michelle deals with all the everydat things including any maintenance issues and keeps In contact, Michelle helps to resolve any issues that arise she is very kind. The service from first meeting to advertising was quick and efficient. The information given was clear and I was kept up to date throughout the letting process. There were a number of people Interested in the property which makes me think that perhaps the rent was just a little too low however it may have been just right to create such interest. I am just glad that my property was let within a couple of weeks once Shortland Horne took over. I\'m very happy.Karen o\'shea July 29th 2019
Nice service provided by the lettings team with continuous update on progress of the lettings progress and tenants details. Very professional.Sanjay July 10th 2019
Firstly to the lovely Bill Green. Thankyou Bill for your brilliant Service. You went over and above to help us sell the Flat. Great communication. Really went that extra Mile. A genuinly lovely man. Without your help, im sure the flat would still be on our hands. I would highly recommend Shortland -Home Estate Agents. Lynn kept us up to date with every action and too very helpful. Thankyou so very muchOutstanding Service June 17th 2019
We sold our property with Shortland Horne last month and from start to finish I could not fault them. Will came and did the valuation on our property and explained that they'd be no upfront cost. We instructed them over the 2 other agents based on their honesty and the marketing style. The video and photos they took of our house really showed it off in its best light. We had 5 viewings booked within 24 hours! Our house sold for £20,000 over the asking price! We were over the moon!Jack Gregory May 08th 2019
Excellent service received. Danny provided regular updates and was knowledgeable in the advice he gave on the letting. I would recommend and use again.Clive April 08th 2019
I needed to sell my property under difficult circumstances. Andrew, stayed with us from start to finish, he was extremely professional and dedicated. He went above and beyond to help us sell. If it wasn't for his experience and knowledge I think I would have struggled to sell. I would certainly recommend Shortland Horne and would definitely use them again.Rachel Goodwin March 24th 2019
Our experience in selling our house with the help of Shortland Horne was made very easy with a team of very professional and helpful estate agents. Our sale never completed as we couldn't find the right property for us. Linda was very supportive and understanding and kept in contact with us on a regular basis.When we find the property for us we will have no hesitation in re contacting Shortland Horne.Paul March 12th 2019
I have been dealt with in a courteous, efficient manner from the first contact that I have had with Shortland Horne. Meetings have been attended promptly and the information and advice given has been helpful.Malcolm Holt January 22nd 2019
Excellent professional service received. Constant contact received during a lengthy process due to a chain of transactions. Many thanks, would use again.Carol December 27th 2018
The whole team thant Andy put me on to were great. Efficient, knowledgeable and successful. Danny, Adam, Michelle et al... Many thanks for all your hard work.Jonathan November 27th 2018
I would recommend this company to anyone looking for a proactive and enthusiastic estate agent. I was always kept informed of progress until the sale was completed. I would definitely use them again!Carl Ives November 21st 2018
We sold our late mother's property through Shortland Horne. From the initial contacts they provided a clear explanation of what would happen. Andy explained how best to market the property, resulting in a fast sale. The after-sales support provided by Linda and her colleagues was excellent, keeping us informed at each stage through to completion.Frank October 29th 2018
No words to explain . I think Laura ,Will & Bill did an outstanding job by selling the new build property built by O'flanagan homes (Sowe gardens). Laura supported by giving extra miles support to resolving all stressful situation what ever I experienced during this purchase . Now I am proud to say that I am a happy customer of shortland Horne Coventry . Good job Team Laura,Will & Bill .........Biddu & Sathya September 27th 2018
We sold our property in just over 2 weeks. And feel all the staff absolutely provided us with First Class service from start to finish. We were supported through difficult challenges too. We are pleased to say we are now very happy in our new home and would highly recommend this companies service. Thank you all Wishing you a merry christmas Jan & GrayJan & Gray July 13th 2018
The support and assistant receive during the purchase was the best I've ever received and I've brought many properties over the past 30 years. I would recommend them to anyone as they was very keen to assist once the sale was agreed. Linda kept me and everyone on their toes and made sure things moved along and nothing stalled in the processes. It was lovely working with them for the purchase of this lovely house.Ash July 10th 2018
Shortland Horne acted in my mother in law's sale. There were extremely proactive in progressing the sale and when the buyer didn't keep to his word on timescales they gave helpful and honest advice on remarketing the property which resulted in a new sale for £50,000 more within a very tight timescale due to an onward purchase. Shortland Horne were approachable, driven and friendly.James G June 29th 2018
We used Shortland Horne to sell my husbands late parents house. They were very helpful, kept us fully informed and updated at every opportunity. Very thorough and efficient.The Derbyshires May 28th 2018
Particular thanks to Bill, Will,David and the rest of the Coventry branch for their help accompanying viewers and supporting Mom. Thanks to Linda in Leamington for managing things once the sale had been agreed. Friendly and efficient team!Karen Harper and mom Bridie. May 04th 2018
Very professional and supportive service offered to me as a buyer. I was struggling to keep my solicitors working at the right pace, and Charles did lots in the background to keep everything moving.Helen May 03rd 2018
The team at Shortland Horne, especially Will and Laura, showed compassion and understanding to my sister and I whilst we were selling our family home, from the moment they arrived to completion, and would have no hesitation in recommending the company. They made a very stressful time for us both as smooth and as hassle free as possible. Thank youCarol Darby February 21st 2018
Excellent service, always very helpful. Was able to get me into the property I really wanted very quickly within 2 weeks. Always polite and willing to answer and help me with any questions or queries I had. Would highly recommend!Carrie February 10th 2018
I saw the property, arranged a viewing for the next working day and offer made and accepted the next day. Very efficient and smooth process (helped that my property was sold and in final stages of completion). No complaints.CovGirl February 03rd 2018
Thank you for all the help and support given under the circumstances. I have already recommended your company to other neighbours and friends who are looking to move. If I was still in the area I would use again to sell and buy.Victoria January 22nd 2018
From start to completion, an absolute dream team. Excellent communication, professional, and understanding. Try the rest, but these guys are the best! Highly recommended.Sandra January 18th 2018
All of the staff at Shortland Horne Estate Agents, Walsgrave branch, have been very helpful and friendly throughout our moving process. We would definitely recommend them.Jo January 18th 2018
Answered all my questions and resolved the potential issues swiftly and with courtesy. Overall my purchase went smoothly. Good knowledge and friendly staffKev G January 17th 2018
Excellent service from Sue and Richard. Great communication and negotiations in connection with the sale of my property - highly recommended.Sophie January 17th 2018
Outstanding professional service from the whole team. Shortland Horne Walsgrave recently sold two properties for me. Richard and Sue are experts in their field, having toyed with the idea of using an online only estate agent I'm glad I chose not to. After interviewing other agents, no one else came close with the knowledge and expertise that I was looking for. My properties are my most valuable assets, there is no way I was going to let an agent sell them for me just because their fees were cheap! I paid for a quality service and that's what I got. I cannot fault Shortland Horne one bit, even when my first buyer pulled out, Sue and Richard were able to find me another buyer within a week. I achieved asking price for both of my properties. Excellent job.Miss A January 16th 2018
Highly recommended. They say you get 1 chance to make a 1st impression - and Richard Costello of Shortland- Horne Walsgrave Rd Coventry did exactly that. We had no doubts about placing our trust in him and Shortland-Horne to market & sell our house. Having met Sue a week later simply boosted our belief & confidence that's we'd made the right choice. From start to finish they went above & beyond with their efficiency & courtesy - nothing was ever too much trouble. We could phone or email at any stage & receive a response by return throughout - to include Lauren whom we never met but who was always equally helpfully. Richard & Sue assured us they'd sell our home within a week & they did just that. If only all companies & staff could work to the standards of Shortland-Horne Walsgrave Rd. Thankyou to you all. 10/10 and gold stars.Carol December 15th 2017
Great job from Linda. Kept me informed throughout the process, got onto the solicitors to make sure they weren't dragging the feet and brought everything to a successful conclusion. Many thanks!Mr L Nelan November 23rd 2017
We recently sold our house with Shortland Horne and could not be more pleased with our choice in Estate Agents. From the moment we met Sue I was confident that we would have a smooth sale from start to finish. She assured us a quick sale and delivered with an offer four days later! Throughout the whole process both Sue and Lauren were exceptionally helpful and professional. I would fully recommend Shortland Horne.Naomi A November 20th 2017
Shortland Horne sold my flat very quickly and at a good price by holding an Open Day. They went out of their way to obtain updates and move the matter along when required. I would like to mention Sue, Richard and Angela who are all lovely and very helpful. I would not hesitate to recommend to a friend or family member.Jenna November 16th 2017
Linda is an excellent communicator and keeps clients informed of all aspects even those beyond her role - Linda is an asset to the company and without her expertise and dedication our purchase would not have completed - this agent isn't the least expensive agent out there but.. you get what you pay for so great to deal with. 5 stars *****Mrs D Beckham October 06th 2017
Selling our property through the Walsgrave office working with Richard, Sue and the team made the whole process painfree. They were polite, courteous, professional and very accommodating with regards to any requests e.g. Removing shoes for viewings, blurring our faces in photos, arranging viewings around our availability. They were never once pushy or aggressive. They provided us with key information in relation to any offers and allowed me and my husband to evaluate and make a decision without unnecessary pressure. They whole team were friendly and were always happy to answer any questions etc. Really pleased with the service, advice received and would definitely recommend the team to others.Mr and Mrs Mudhar September 21st 2017
Helped with house purchase Was on top of game all the time making sure purchase went through ok. Definitely recommendBilkhu September 13th 2017
Very quick,efficient service, smart well photographed brochure and well organised viewing appointments. Linda kept us well up to date on progressSue and Clive August 30th 2017
Glad I chose Shortland Horne, Andy was very friendly and efficient. Selling my Mum's house was made very easy and stress free. Andy got me a good price for it and gave good advice. Linda was also a great help keeping me informed and making sure everything progresed quickly.Christine August 23rd 2017
The house I purchased came with a vast array of legal issues, overage clause, executors, amongst some of the problems. It was getting very tiresome and costly going between solicitors. At this point I contacted the agent to try and help mediate between the parties. Having been given the request Charles picked up the baton with relish and was absolutely outstanding with the considerable effort the he contributed. Charles certainly earned his crust with this one.Pat & Keighley August 22nd 2017
From the moment I selected Shortland Horne (Leamington office) to market my property, I knew I was in good hands! Charles Travis and his team have, from the outset, impressed with their local knowledge and personal service. Their professionalism, efficiency and empathy throughout the sale process has been invaluable. I would highly recommend their services.C Amed August 07th 2017
Great service from start to finish, I would highly recommend. Informative, positive and good value. Richard and Lauren were both great can't thank them enoughHelen July 28th 2017
We would very highly recommend Shortland Horne (Walsgrave Road branch). Our property was valued at a high, but achievable price by Sue. Our house sold to the first viewer (thanks Richard) and Lauren was unfailingly professional and competent at answering our many telephone calls and questions during the sale and purchase of our new property. A special mention goes to Angela, who was a real God-send in ironing out the countless hassles along the way, and basically for facilitating the whole transaction! Without her knowledge and perseverance in chasing up builders, solicitors, etc we doubt that the move would have taken place. We would not hesitate to recommend SH to others, and if we ever sell our property in the future we would certainly use SH. Mick and Mandy.Mick and Mandy June 13th 2017
A big thank you to the team at Shortland Horne for making the sale of our family home a quick, easy and stress free process. They were sensitive to our needs, quick, efficient, polite and pleasant and sold the house at the right price to a lovely family. Excellent service.C. Warren June 01st 2017
Really pleased with Richard and the team at walsgrave road branch. Very professional. Would definitely use again. Thank you. Jo :) :) :) :)Jojo May 31st 2017
I highly recommend Shortland Horne we had a fantastic experience with them. Richard and Sue were very friendly and professional and I felt comfortable leaving them to do the viewings alone. Our house sold very quickly due to the 360ï¿½ virtual tour online. Thank you also to Angela Fenn who seen my sale through to the end. You are a lovely team xLisa Macey May 29th 2017
My experience with regards to valuing and renting my house with Shortland Horne was exceptional. Every member of staff I spoke to was professional, helpful, responsive and I had full confidence my house with in the right hands. I would highly recommend them to any family and friends who are looking for an estate agent who is efficient, professional and extremely warming. I was new to being a landlord and they made the process stressfree and enjoying. Thank you very muchEloise May 26th 2017
The whole experience of selling my property was made simple easy and stress free by choosing Shortland Horne. I would highly recommend them.Catherine Nicholas May 25th 2017
Very good service, answered the calls promptly. If Sue was unavailable Angela was on hand with information. No waiting for a return call. Friendly yet professional. Would definitely recommend this team at this branch. Completely hassle free.Jim Mcginty May 24th 2017
Excellent service. The team were very professional, helpful and supportive. I would highly recommend and would definitely use Shortland Horne in the future.Yvonne May 24th 2017
Great service from this friendly and efficient team. My house attracted several offer within two days of being marketed and the sale was completed within six weeks. Very satisfied customer.Matt May 24th 2017