Victoria Smith

Victoria Smith

Sales Progressor

“I work in our city office, looking after sales progression for New Homes and our Walsgrave branch. I have 23 years’ experience working in customer services and 10 years in the property industry. Coming from a background in both lettings and sales, and having more recently, having headed up the sales department for a local independent firm. I moved to Shortland Horne to work for a market leader, where strong values on client focus and transparency are at the forefront of their company ethos. My job is to liaise with all parties and their solicitors. I pride myself on offering a friendly service, clear communication and nurturing their sale to fruition.

Likes ; festivals, music, camping, travelling, yoga, photography

Dislikes ; dishonesty, rudeness, inequality, bad driving 

Dan Norman

Dan Norman

Sales Negotiator

I started my careers in estate agency over a year ago. My first job role was as a lettings negotiator, this has given me a large amount of skills in dealing with both letting & sales within the industry. Starting my career within Shortland Horne in summer 2019 has boosted my skills further into sales, as one of the negotiator here I cover all standard and new build properties. This means liaising and meeting with new developers/builder and site managers.

Likes: Rock climbing, socializing, eating and my dog

Dislikes: Doing nothing

Amie Arthur

Amie Arthur

Sales (City Office)

I am based within the Coventry City Centre Branch. My day to day duties consist of Booking in viewings & valuations, Liaising with clients to market properties in the most appropriate manner to maximize the selling value. Handling inquiries about properties from potential buyers, and General administrative tasks. I also take part in residential sales viewings which involve arriving ahead of time at each property and opening it up to welcome potential buyers or renters to look round.

Likes – I enjoy spending as much of my free time as possible taking my daughter out to do activities. I also enjoy spending time with my family and friends.

Dislikes – Enclosed spaces, Heights & Most of all Creepy crawlies!

Catherine Millband

Catherine Millband

Property Manager

I am based in the Coventry office, working as a Property Manager, ensuring that all of our properties are maintained to a high standard and our tenants and Landlords are happy. I oversea the process from the application to the end of the tenancy, ensuring we are 100% compliant and the standard of service is unbeatable.

I have 10 years experience in Residential Lettings and Property Management in Coventry and across the Country.

Likes – White wine

Michelle Broadbent

Michelle Broadbent

Lettings Coordinator

I am based in our Coventry City Centre office, I have 20 years experience within the industry covering all aspects from sales, surveys, commercial and most recently lettings which is where my passion really lies. I work in the property management team, my role here is to carry out tenant referencing, making sure that we are fully compliant, liaising with both prospective tenants and landlords and getting tenants moved into their dream home. I also help manage renewals, maintenance, inventories and inspections.

Likes: Spending time with family and friends, going to the theatre, travelling and afternoon tea.

Dislikes: Rudeness, thunder and lightening and snakes!

Danny Thomas

Danny Thomas

Lettings Valuer

‘After retiring from being a professional sportsman I decided to build a career in the property world. I have always had an interest in this industry and now with experience gained over recent years and having acquired my ARLA accreditation I am able to assist and advise landlords and tenants accordingly. I enjoy spending time with my family, mainly trips with my wife and two young children’.

 

Adam Kelsey

Adam Kelsey

Lettings Negotiator

Adam is committed to providing the highest level of customer service and has assisted in the rental of numerous properties in Coventry. His main roles include helping applicants into their new homes.

Likes – Hanging Out/ Socializing, Football specifically Manchester United.

Dislikes – Spiders, Heights.

Years of service – since 2014

Debbie Boulton

Debbie Boulton

Company secretary

Debbie joined the Shortland Horne Team as PA to Directors in December 2009, she is a passionate and loyal member of staff and is always on hand to resolve any problems that may arise. Debbie has progressed to Company Secretary splitting her working hours between all branches of Shortland Horne. She enjoys her weekends spending time with her grandchildren, gardening, running to keep fit around the Memorial Park and once a year enjoys her chill out weekend at Ragdale Hall Health Spa.

Caroline Simmonds

Caroline Simmonds

Sales Administrator ( coventry office)

I am office based in our Coventry City Centre branch and support the team with all the administration around putting the houses live on the market as well as answering phones and speaking to vendors and clients.

Likes – Giving great customer service, spending time with my young daughter, travelling and red wine!

Dislikes – Anyone who forgets their manners and being cold.

Years of Service – 2016

Rich Costello

Rich Costello

Assistant Manager (walsgrave)

Hi, I’m the valuer & negotiator at the Walsgrave branch with a gift for innovative and fresh ideas. I focus intensely on understanding what our clients want and tailor to their specific needs. What an amazing feeling when it all comes together!

Likes – Football, socialising and family time

Dislikes – Lack of sleep & creepy crawlies

Year of service: 2014

Andrew Griffin

Andrew Griffin

Branch Manager (City Office)

I am based in our Coventry City Centre branch and provide a personal tailored service to homeowners that are wanting to place their properties on to the market. To me the most crucial part of my role is to realistically price our vendors to avoid becoming just a lister and getting them sold for the best possible price.

Likes – Spending time with my Wife and Twin Daughters.

Dislikes – Waiting for things to happen.

Service – 2012

Linda Maxwell

Linda Maxwell

After Sales care manager

I am based in Leamington Branch but am also in close contact with the Coventry Branch. I can help you with all aspects of buying and selling your property. I specialize in ensuring that your house sale proceeds swiftly through to completion.

Likes – Time spent with family and friends, cooking, entertaining and traveling.

Dislikes – Flying Insects

Years of service – 2002

Sue Costello

Sue Costello

Walsgrave Branch manager

I am the Manager of the Walsgrave Branch. I have the fabulous job of marketing properties for my Vendors and I absolutely love helping people find their perfect property. I see a sale through from valuation to completion.

Likes – Holidays and weekends away, spending time with my amazing grandchildren.

Bill Green

Bill Green

Valuer - Residential Sales

A true Coventry kid with over 40 years business experience in the City. With lots of valuing experience, I’m here to help all clients with my extensive knowledge of Coventry.

Likes – Well known local charity fundraiser. Holidays with my family and walking with our two mad Jack Russells.

Dislikes – Snakes

Craig Arnold

Craig Arnold

Residential Lettings Director

I work in Lettings covering Coventry and Leamington. From working in various area’s of the West Midlands I have excellent local lettings knowledge, I specialise in advising landlords on potential buy to let properties and portfolio Property Management.

Likes – Spending time with family and watching football.

Dislikes – Clowns

Years of service – 1998

Will Green

Will Green

Sales and Lettings Director

I work across our Coventry offices and Leamington but mainly in Coventry. I do most of the valuations for the city office and head up the new homes side with Laura I have always enjoyed helping getting people moved in to their dream homes.

Likes- watching Coventry City and spending time with my family and the dog

Dislikes – Mustard and salad dressing!

David Shortland MBE

David Shortland MBE

Director

David has been devoted to property in Coventry for over 45 years and has recently received an MBE due to his devotion to the regeneration of Coventry City. David deals with all property services including land acquisitions, new home sites, residential and commercial work. Schemes in which David has been involved in are Electric Wharf, AGCO Massey Fergusons now Bannerbrook Park, Priory Place, Ribbon Factory, Belgrade Plaza and the Ricoh to name but a few.

Likes – Coventry City Football Club and has been a loyal supporter since a boy, loves spending time with his family and some Spanish sun!

Dislikes – Coventry losing!

Laura Shortland

Laura Shortland

Sales and Lettings Director

I work across the Coventry and Leamington branch and head up our new homes department with Will, and can help you with buying, but I specialise in helping you get the very most from your property!

Likes – Time spent with family, cosy nights and my dog smudge.

Dislikes – Spiders, snakes, being cold and looking after keys!

Years of service – since 2006

Don’t just take our word for it

Here are just a few of our five star and excellent allAgent reviews...

They were very accurate on the valuation and achieved what they said they would. They promptly provided great on-line details and gave prompt feedback from viewings. They offered great advice throughout what was at times a frustrating process. Linda remained calm and got us over the finishing line - she was a star!
John Dix September 07th 2019
When I decided to sell with Shortland Horne I was very pleased to be advised by Andy. He was professional throughout. He kept me informed and advised. Andy said he would sell my house and he did, I believe he found the right buyer too. The process was virtually painless and I have no doubt I went with the best agent. Thank you.
Karen o\'shea July 29th 2019
Danny and Adam in lettings were most helpful. Michelle deals with all the everydat things including any maintenance issues and keeps In contact, Michelle helps to resolve any issues that arise she is very kind. The service from first meeting to advertising was quick and efficient. The information given was clear and I was kept up to date throughout the letting process. There were a number of people Interested in the property which makes me think that perhaps the rent was just a little too low however it may have been just right to create such interest. I am just glad that my property was let within a couple of weeks once Shortland Horne took over. I\'m very happy.
Karen o\'shea July 29th 2019
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